Vidgo User Guide 

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Step by Step Start-Up & Troubleshooting Tips  

Besides getting an IRS audit or jail sentence, nothing is worse than tech difficulties, especially when you’re ready to settle in for a marathon of your favorite show or live sports game. 

When furiously pressing various buttons and staring at a frozen screen, there’s a good chance you may vehemently resent the fact that these lifeless boxes of Wi-Fi and wires are somehow inexplicably smarter than you. 

That’s why we’ve put together an easy step-by-step guide for setting up your Vidgo streaming service, along with troubleshooting tips to tackle the most common tech problems. Breathe, stay calm, and carry on with your favorite streaming entertainment, because the Vidgo team is here and we’ll hold your hand from start to finish.

So hang in there and don’t throw your TV or laptop out the window just yet because getting started with Vidgo couldn’t be easier! 

Getting Started with Vidgo 

It’s as easy as 1-2-3! The first step is to add Vidgo to your devices:  

Roku, Fire TV, Apple TV, and Google TV 

  1. Log in to Device Account 
  2. Use search to find VIDGO app 
  3. Login with ViDGO credentials  

iOS and Android  

Photo courtesy Pexels
  1. To download the app on an iPhone, open the Mac App Store; for Android, open the Google Play Store. 
  2. Search for VIDGO.  
  3. Click on the prompt “Install’ or “Get” 

Congratulations! You’ve cut the cord from clunky, overpriced cable TV, the outdated dinosaur of entertainment, and now you can let freedom stream as a member of the Vidgo team! Now it’s time to make the most of your streaming experience with these useful start-up instructions and troubleshooting tips for all your devices. 

ROKU: The Box of Magic and Wonder 

Roku Remote Basics 

  • Directional Buttons – Press buttons to move cursor Up, Down, Left, Right. 
  • OK Button – Press OK button in the middle of the Directional buttons to confirm selection 
  • Home Button – Press to return viewer to home screen  
  • Back Button – Press to return to the previous screen 
  • Options Button – Opens up a list of settings for menu or program  
  • Instant Replay – Press to go back several seconds in a program  

How to Navigate the Main Menu 

When you open the VIDGO app on ROKU, the Main Menu tabs allow you to select from the following categories: the Vidgo Main Menu, will display the Main Menu at the top, which allows you to select from the following categories: 

  • Search – Type in a title and quickly find a specific show or movie
  • Home – Choose from TOP SHELF, SPORTS ON NOW, NEWS AND LOCALS, FAMILY AND KIDS, LATINO CHANNELS, FAVORITE CHANNELS, MOVIES ON NOW, VOD TRENDING MOVIES, VOD JUST ADDED, VOD TRENDING TV SERIES, and LIVE TV TRENDING NOW.
  • Guide – Browse hundreds of channels.
  • VOD – Choose from ALL TITLES, NEW RELEASES, TRENDING, SHOWS, MOVIES, and SEARCH
  • DVR – Schedule to record your favorite upcoming shows by choosing from RECORDED or IN QUEUE
  • Settings (gear icon) – Manage your preferences including SUBTITLES and TERMS & PRIVACY

Photo by JESHOOTS.com from Pexels

How to Access the Favorites Category

  1. Open your VIDGO app.
  2. From the Main Menu, a list of options will appear on the right-hand side. Press the left arrow on your remote and click on Guide. Next to the CATEGORY: ALL tab at the top of the page, you will see FAVORITES tab. Click on FAVORITES.

How to Set Up Your Favorites List

  1. Open your VIDGO app.
  2. On the left of the Main Menu, click on the Guide icon.
  3. Using the up and down arrows on your remote, toggle to the desired channel and click on it. A window will appear. At the bottom of the window, you will see Favorite Channel and a Heart icon underneath a NO/YES box. Click on YES.
  4. When the heart turns Red, the selection will appear on your Favorites list.

Troubleshooting Tips 

The most common problems with Roku include a slow guide, freezing, login issues, or getting kicked off the app. First, exit the app and then select again. If that doesn’t fix the issue, try these steps:  

  1. Delete the VIDGO app from your Roku streaming device 
  2. Delete the Roku cache: Make sure “Home” is selected from the main menu. From the remote control, press the following buttons consecutively: Press Home 5 times. Press Up. Press Rewind 2 times. Press Fast Forward 2 times; it will take about 15-30 seconds to clear cache and restart. 
  3. Install VIDGO app and log back in.  

Fire TV  

Photo by JESHOOTS.com from Pexels

How to Navigate the Main Menu

When you open the VIDGO app on Firestick, the Navigation Menu tabs are located on the left of the screen and include the following:  

  • Search – Type in a title and quickly find a specific show or movie
  • Home – Choose from TOP SHELF, SPORTS ON NOW, NEWS AND LOCALS, FAMILY AND KIDS, LATINO CHANNELS, FAVORITE CHANNELS, MOVIES ON NOW, VOD TRENDING MOVIES, VOD JUST ADDED, VOD TRENDING TV SERIES, and LIVE TV TRENDING NOW.
  • Guide – Browse hundreds of channels
  • VOD – Choose from ALL TITLES, NEW RELEASES, TRENDING, SHOWS, MOVIES, and SEARCH
  • DVR – Schedule to record your favorite upcoming shows by choosing from RECORDED or IN QUEUE
  • Settings (gear icon) – Manage your preferences including SUBTITLES and TERMS & PRIVACY

How to Navigate Your Favorites List

  1. Open your VIDGO app.
  2. Click on the Guide tab underneath the Search icon.
  3. A Menu will appear, allowing you to choose from the following options: ALL, SPORTS, FAVORITES, ENTERTAINMENT, and FAMILY. Choose the FAVORITES tab to access your Favorites list.

How to Set Up Your Favorites List

  1. Open your VIDGO app.
  2. Click on the Guide tab underneath the Search icon.
  3. Click on the show or movie.
  4. A Menu will appear, which includes a synopsis of the program, live schedule, and a heart icon in the lower-left corner. Click on the heart icon. When the heart turns Red, the show will be saved in your Favorites category.

Troubleshooting Tips  

If Firestick is causing you trouble, like freezing up or kicking you off the app, or other spazzy tech glitches, the fail-safe solution is a Factory Reset. This will delete the VIDGO app along with the data and cache.  

Clear App Data and Cache on Fire TV device 

  1. Go to Settings on your Fire TV 
  2. Select applications 
  3. In Manage Installed Applications, select the app  
  4. Select Clear cache, and then Clear data  
  5. Reinstall the VIDGO app 

Apple TV

Photo by Omar Rodriguez on Unsplash

How to Navigate the Main Menu

When you open the VIDGO app on Apple TV, you can choose from the following tabs on the Navigation Menu:

  • Search – Type in a title and quickly find a specific show or movie
  • Home – Choose from TOP SHELF, SPORTS ON NOW, NEWS AND LOCALS, FAMILY AND KIDS, LATINO CHANNELS, FAVORITE CHANNELS, MOVIES ON NOW, VOD TRENDING MOVIES, VOD JUST ADDED, VOD TRENDING TV SERIES, and LIVE TV TRENDING NOW.
  • Guide – Browse hundreds of channels
  • VOD – Choose from ALL TITLES, NEW RELEASES, TRENDING, SHOWS, MOVIES, and SEARCH
  • DVR – Schedule to record your favorite upcoming shows by choosing from RECORDED or IN QUEUE
  • Settings (gear icon) – Manage your preferences including SUBTITLES and TERMS & PRIVACY

How to Navigate Your Favorites List

  1. Open your VIDGO app.
  2. Click on the Guide tab underneath the Search icon.
  3. A Menu will appear, allowing you to choose from the following options: ALL, SPORTS, FAVORITES, ENTERTAINMENT, and FAMILY. Choose the FAVORITES tab to access your Favorites List.

How to Set Up Your Favorites List

  1. Open your VIDGO app.
  2. Click on the Guide tab underneath the Search icon.
  3. Click on the show or movie.
  4. A Menu will appear, which includes a synopsis of the program, live schedule, and a heart icon in the lower-left corner. Click on the heart icon. When the heart turns Red, the show will be saved in your Favorites category.

How to Use DVR

Available on ROKU, Fire TV, Google TV, and Apple TV with a Premium, Plus, and Latino Mas subscription, DVR allows you to schedule a recording of a program airing on a streaming channel. With the DVR function, you can play the content back later at a more convenient time. Recent updates also allow you to record all episodes for a series or multi-episode event, including the ability to choose NEW episodes or ANY episode that airs on any channel.

Please note: This software feature does not require you to purchase or connect to any additional devices. 

To access the DVR feature, follow these steps: 

  1. Click on the VIDGO app. On the MAIN MENU, toggle the left arrow on your remote and the following options will appear on the right-hand side: Search, Home, Guide, VOD, DRV, Settings. Click on Guide. Choose the program you want to record. You can also find a program to record by selecting your Favorites list, which can be accessed by going to the MAIN MENU and clicking on Guide. Then, click on the Favorites tab at the top of the page next to CATEGORY: ALL. 
  1. When you find the program you want to record, click on it. A window will appear. On the bottom of the window, there will be an option to record DVR: Record (DVR) and a NO/YES box. Click on YES.  
  1. Press the back button on your remote and click on DVR on the right-hand side. The program should now appear in your IN QUEUE list.  
  1. When you are ready to watch your program, click on the RECORDED button next to the IN QUEUE tab.  

iOS and Android  

When you open the app on your smartphone, 3 tabs will appear at the top of the screen:

HOME – Choose from the following categories: Trending, Sports On Now, Entertainment, Red, White, and Blue, Family, Kids, Latino, Most Popular, PLAYBACK (Recently Aired), and ON DEMAND (Movies Trending).

LIVE TV GUIDE – Choose from the following categories: ALL, FAVORITES, ENTERTAINMENT, FAMILY, and SPORTS.  

ON-DEMAND – At the top of the menu is the Search window, which allows you to type in any title to see if it’s available in the Vidgo VOD library. Below the search, you’ll see a list of recent searches.

How to Update Android and iOS in 3 Easy Steps

Enjoy the best streaming experience with recent updates, which are easy to download.

Android

  1. Uninstall the app.
  2. Follow this link and download the new app.
  3. Log in and enjoy your favorite entertainment!

iOS

  • iOS automatically downloads but can also be manually updated at the App store by following this link

WebPlayer  

Photo by Lauren Mancke on Unsplash

You can also access VIDGO on a laptop using the web player, which is available on Chrome, Firefox, and Safari.  

  1. Sign in to webplayer.vidgo.com  
  2. Click on Watch TV  

How to Navigate Channels  

  1. Using the mouse or touch screen, navigate to the Left or Right to show previous, current, and future programming.  
  2. Moving the mouse or touch screen Up and Down will allow you to navigate through the channels.  

*Please Note: WebPlayer does not currently have the FAVORITES tab. ON DEMAND and DVR/PLAYBACK is also not available.  

Troubleshooting Tips 

Make sure your VPNs and ad-blockers are turned off; otherwise you won’t be able to stream stations.  

How to Disable Ad Blockers:  

Chrome:  

  1. Open Chrome 
  2. Click on More at the top right corner  
  3. Open Settings  
  4. Click on Privacy and Security  
  5. Select Site Settings  
  6. Under Additional content settings, click on Ads 
  7. Click the Blocked on sites that show intrusive or misleading ads  

Firefox:  

  1. Open Firefox 
  2. Click on the 3 stripe icon in the upper right corner  
  3. Select ADD-ONS  
  4. Turn off the “adblocker” extensions  

Safari:  

  1. Open Safari 
  2. Select Preferences from the menu bar of the browser 
  3. Click on Extensions button  
  4. Navigate to and click on AdBlock in the list of extensions on the left panel 
  5. Toggle the On button to Off in the Preferences window.  

How to Use Advanced Playback  

Another awesome Vidgo feature is Advanced Playback, which is available for many programs on the most popular channels. When you use the Playback feature, you’ll never miss your favorite shows or sports games.  

  1. Select the program you want to watch from your list of Favorites or the live TV channel guide.  
  2. A menu will appear with a Playback button. Click on Playback and watch previously aired programs.   

Additional Benefits for VIDGO Subscribers 

TV Everywhere – The Best Thing Since Sliced Bread  

As a Vidgo subscriber, you can use the TV Everywhere feature, which allows you to access content on other network apps with your Vidgo credentials. Now you can watch all seasons of your favorite show or sports games without needing a separate subscription.  

  1. Go to your device’s app store, search for the app (ESPN, Paramount, etc), and download 
  2. Open the app and navigate to Stream Live TV  
  3. When prompted to select “TV Provider”, select VIDGO; if VIDGO is not listed, select “Other TV Providers” and search for Vidgo 
  4. Login to Vidgo with your email and password 
  5. Click on full episodes/live TV tab 
  6. Click on the episode you want to watch 

For questions not covered here, check out our FAQs and Support. If you’re still stuck after troubleshooting, please contact the friendly and helpful customer support representatives at Vidgo. They have seemingly limitless patience and technical expertise, along with an awe-inspiring amount of eternal optimism and positivity. So get ready, set, and stream…without raging against the machine.  

Vidgo subscribers can enjoy the best in sports, entertainment, news, and Latino programming with 150+ channels and thousands of on-demand shows and movies! For more entertainment and sports articles, check out the Vidgo blog The Stream.

11 COMMENTS

  1. YOU BROKE YOUR MENU!!! WHAT THE F???

    YOU NEED TO PUT IT BACK SO WORKS JUST LIKE YOUR ROKU DESCRIPTION IN THIS BLOG. I don’t subscribe to Vidgo to watch movies. I WANT CHANNELS. I dont want to scroll thru 110+ channels. I want my favorites. That’s all I watch.

    OK, let’s be fair… I’ll give you this weekend to put it back. I want my station favorites re-enabled. Actually I’m going to see when my monthly account renews… I AINT PAYING YOU FOR THIS CRAP.

    AND… why didn’t you give me a warning that you were gonna F up my Vidgo menu…. I would checked out before now…. .

    • Hi Jim,

      Sorry you’re having trouble and we understand your frustration. Thanks so much for letting us know. We’re working on updating the Vidgo User Guide to reflect the changes to the Roku interface. Thanks for your patience!

    • Sorry you’re having trouble with the new interface! We’ve updated the Vidgo User Guide with step-by-step instructions on how to list and access your favorites.

  2. I wanted to let you know that there are some issues with the new guide on Firestick. I don’t know if the same issues happen with other devices. When I am scrolling up in the guide, often it will skip back up to the very top where you select “all, favorites, sports, etc.” Additionally, when I click select on a show that I want to watch from the guide, when it opens the menu for the show, often (but not every time) the heart is selected for favorites, instead of “watch.” This is very annoying, as I then have to make sure that I go back and select the heart to keep the channel in my favorites and then go back over and select “watch.” Thank you for working to provide a great streaming option for us.

    • Sorry you’re having trouble and thanks so much for letting us know. The IT team here at Vidgo is working on fixing these issues. Thanks for your patience!

  3. Hi there,

    Thanks for your detailed comment. We’ve let the customer service team know and they will be reaching out to you shortly. Thanks for your patience!

    • Sorry you’re having trouble with the MLB Network. Some areas are subject to blackouts, which is out of our control.

  4. ,When the FIFA Finals begin, will you be covering the games, and/or provide the schedul similar to that provided for the College and NFL listings of When to Watch?
    Personally like the new look. Would be nice if Favites could be gottento with one keystroke rather that a series, or better still, be the first screen if Favorites exist for a subscriber.

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